Privacy Policy

Last updated:

This Privacy Policy describes how Tendonnature ("we," "us," or "our") collects, uses, discloses, and safeguards personal information when you visit tendonnature.world, inquire about group walk packages, participate in guided walking experiences, or otherwise interact with our services. By accessing our website or submitting an inquiry about our walk products, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is Tendonnature, located at 1115 Broadway 10 Floor, New York, NY 10010, United States. For privacy-related inquiries, you may contact us at support@tendonnature.world or by phone at +16469439160 during our business hours, Monday through Friday, 9:00 AM to 6:00 PM EST.

2. Information We Collect

2.1 Information You Provide Directly

When you inquire about a group walk package such as the Manhattan Morning Circuit, Central Park Sunset Loop, or Brooklyn Bridge Waterfront Trek, or when you submit our contact form, we may collect the following categories of personal information:

• Full name and preferred name for walk registration purposes
• Email address for booking confirmations, route updates, and customer support communications
• Phone number when provided for day-of-walk coordination and emergency contact
• Message content and any special requests related to your walk inquiry, including accessibility needs, group size, or preferred dates
• Booking and payment details when you complete a confirmed reservation through direct communication with our team
• Records of your consent to the processing of personal data as indicated through our contact form checkbox

2.2 Information Collected Automatically

When you browse tendonnature.world, we may automatically collect certain technical information through cookies and similar technologies, including:

• Internet Protocol (IP) address and approximate geographic location derived from your IP address
• Browser type, operating system, device type, and screen resolution
• Pages visited, time spent on each page, referral URLs, and navigation patterns across our walk package and route pages
• Cookie identifiers and preferences stored through our cookie consent mechanism

2.3 Information from Walk Participation

When you attend a Tendonnature group walk, we may collect additional information necessary to deliver our services safely and effectively, including attendance records, waiver acknowledgments, feedback you provide after your walk, and any incident reports related to your participation.

3. How We Use Your Information

We use the personal information we collect for the following purposes related to our group walk products and services:

• Processing and confirming bookings for walk packages and guided route experiences
• Communicating with you about your reservation, including pre-walk instructions, meeting point details, weather advisories, and schedule changes
• Providing customer support and responding to inquiries submitted through our contact form or by phone
• Improving our walk routes, guide training programs, and website functionality based on aggregated usage data and participant feedback
• Complying with applicable laws, regulations, and legal processes, including responding to lawful requests from government authorities
• Sending promotional communications about new walk packages, seasonal routes, and group discounts, only where you have provided explicit consent or where permitted by applicable law
• Ensuring the safety and well-being of all participants during group walks, including maintaining emergency contact information

4. Legal Basis for Processing

Depending on your jurisdiction and the nature of the processing activity, we rely on one or more of the following legal bases:

• Contractual necessity, when processing is required to fulfill our agreement to provide the walk package or guided route you have booked
• Your explicit consent, such as when you check the data processing consent box on our contact form or accept marketing communications
• Our legitimate interests in operating and improving our group walk business, provided those interests are not overridden by your rights and freedoms
• Compliance with legal obligations, including tax reporting, consumer protection requirements, and safety regulations

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With assigned walk guides who need your name and contact details for day-of coordination and safety purposes
• With trusted service providers who assist us in operating our website, sending communications, and analyzing website traffic, all bound by contractual confidentiality obligations
• When required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect the rights, property, or safety of Tendonnature, our participants, or the public
• In connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as part of the transaction subject to equivalent privacy protections

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy. Booking records for walk packages are retained for a minimum of three years to comply with financial and consumer protection requirements. Contact form submissions are retained for two years unless you request earlier deletion. Marketing consent records are retained for the duration of your subscription plus one year. Automatically collected technical data is typically retained for twelve months. When retention periods expire, we securely delete or anonymize your information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and obtain a copy of the personal information we hold about you
• The right to request correction of inaccurate or incomplete personal information
• The right to request deletion of your personal information, subject to certain legal exceptions
• The right to request restriction of processing in specific circumstances
• The right to receive your personal information in a structured, commonly used, machine-readable format
• The right to object to processing based on legitimate interests or for direct marketing purposes
• The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@tendonnature.world with sufficient detail to verify your identity. We will respond to your request within thirty days, or within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookies Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using HTTPS, access controls limiting employee access to personal data on a need-to-know basis, regular security assessments of our systems, and secure storage practices for inquiry and booking records. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our group walk services and website are not directed at children under the age of thirteen. We do not knowingly collect personal information from children under thirteen without verifiable parental consent. Minors aged thirteen to seventeen may participate in group walks when accompanied by a parent or legal guardian who provides consent and assumes responsibility for the minor's participation. If you believe we have collected information from a child under thirteen without proper consent, please contact us immediately so we can take appropriate action.

11. International Data Transfers

Tendonnature operates primarily in the United States. If you access our website or inquire about walk packages from outside the United States, your personal information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. We take steps to ensure that any international transfers of personal data are subject to appropriate safeguards in accordance with applicable law.

12. Third-Party Links

Our website may contain links to third-party websites, including Google Maps for our office location. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit through links on tendonnature.world.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our group walk services, legal requirements, or data processing practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice through our website or by email. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data processing practices related to your group walk bookings, please contact us:

Tendonnature
1115 Broadway 10 Floor, New York, NY 10010, United States
Phone: +16469439160
Email: support@tendonnature.world